Priority Services Register (PSR)
If you are living with kidney disease, receiving dialysis or have had a kidney transplant, you may benefit from joining your utility providers' Priority Services Register (PSR).
The Priority Services Register is a free, voluntary UK service operated by energy and water companies to provide extra support and emergency assistance to vulnerable customers.
Registering helps your providers understand your needs and ensure appropriate support is available if there are planned or unexpected interruptions to your service.
Types of support that may. be available include:
Support available may include:
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advance notice of planned power cuts or service interruptions;
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priority support during emergencies;
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additional communication support;
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tailored assistance based on your individual circumstances.
Please remember that energy and water companies maintain separate Priority Services Registers, so you should register with both your energy provider and your water company to ensure your needs are recognised.
How to register
To find out more about the Priority Services Register and how to apply, visit:
Ofgem: Priority Services Register
You can also contact your own energy and water providers directly to ask about joining their Priority Services Register.
Please note: The information shared on this page is provided as general guidance and is not intended to replace professional advice or support. Eligibility and the type of assistance available may vary depending on your circumstances and your utility provider. If you have specific concerns about your energy or water supply, please contact your provider directly.